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Workplace Violence by Patients and Their Families Against Nurses: Literature Review
Current Issue
Volume 2, 2015
Issue 4 (July)
Pages: 46-55   |   Vol. 2, No. 4, July 2015   |   Follow on         
Paper in PDF Downloads: 125   Since Aug. 28, 2015 Views: 2981   Since Aug. 28, 2015
Authors
[1]
Muayyad Ahmad, Clinical Nursing Department, Faculty of Nursing, The University of Jordan, Amman, Jordan.
[2]
Rula Al-Rimawi, Faculty of Nursing, Al-Balqa Applied University, Salt, Jordan.
[3]
Arwa Masadeh, Nursing Section, Arab Community College, Amman, Jordan.
[4]
Maysoun Atoum, Faculty of Nursing, Hashemite University, Zarqa, Jordan.
Abstract
Many nurses have been subjected to violence in the workplace. The purpose of this review is to explore the profundity, aspects, and consequences of workplace violence against nurses by patients and their families. Electronic database searches were conducted for studies of workplace violence in all countries and departments published in the past ten years. The findings showed that most nurses experienced at least one type of workplace violence during their practice, either verbally or physically, but few incidents were reported. The most important reported risk factors of workplace violence were the night shifts and lengthy waiting times by patients and visitors. Workplace violence had impact not only on the quality of care, but also on the nurses’ job satisfaction, leading to significantly increasing turnover of staff. In conclusion, this review focus on the role of managers and decision makers to take in consideration the application of protective and preventive measures to reduce the incidents of workplace violence.
Keywords
Workplace Violence, Nurses, Patients and Families Aggression
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